RETURNS & EXCHANGES

We hope you enjoy your shopping experiences here. If you change your mind about the products you have purchased from AUCA, we provide 7 days Fast Return or Exchange when you received your package without any reason. Please noted that the return shipping fee is covered by the buyer.

INSTRUCTIONS: Please e-mail AUCA Customer Service at hi@auca.com to get an instruction for the return.

Easy Exchanges:
Love the item but need  a different size, color or pattern? You are welcome to make an exchange as long as it is in stock.

Fast Refund:
Please contact us for the return or exchange in advance, and send the original package to our return center to the address we provided. For the refund, you are responsible for all return shipping costs. Please keep us updated for the return tracking number. Your return shipment is 100% your responsibility until we have received it and it is found to be in new condition.  Once all the details are confirmed, the refund will be proceed within 24 hours.  Hope you enjoy your shopping experiences with us.

Returns & Exchanges Policy

For a return or an exchange, provided it:

  • Is in new condition
  • Hasn’t been washed, worn or altered
  • Is accompanied by the original invoice
Items that do not meet these criteria will not be considered for return.

Please return  the package back to the following address:

Auca Team
Lushannan Road No. 1999 Poly International Golf Flamingo 501
Nanchang, 330013
Jiangxi, China

Phone Number: +86 13060206905
+1(518)2824778

If you have any questions please contact us at +1-518-282-4778 or via email at hi@auca.com.

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